Support
Here to help.
Email support@walkflection.com and a person will answer, usually within a day or two. The questions below cover most of what comes up.
- Tracking stops when I lock my phone.
- Walkflection only needs "While Using the App" location permission, as long as you start the walk with the app open. If tracking still stops, check Settings, Walkflection, Location, and make sure it is not set to "Never" or "Ask Next Time". Low Power Mode can also pause GPS on some phones.
- The lock screen card is not showing.
- The card is an iOS Live Activity. Open Settings, Walkflection, and make sure Live Activities are allowed. Settings inside the app also shows whether the card started on your last walk.
- My distance looks off.
- Dense trees, tall buildings and the first minute of a walk can wobble GPS. Readings the phone reports as inaccurate are dropped, but a walk started indoors may still pick up a little extra at the beginning. Give the map a moment to settle before you start.
- Why do I need an account?
- Because the point is the long record: years of miles, weigh-ins and reflections. Your account keeps all of it safe across lost phones, new phones and long breaks, and your subscription is tied to it. Sign in with email, Apple or Google.
- How is billing handled?
- Through the App Store, as a subscription on your Apple ID. Cancel or change it any time in Settings, your name, Subscriptions. Your data stays in your account either way.
- Does it work without a signal?
- Yes. Walks record on the phone and everything is readable offline. Changes are sent to your account the next time you are online.
- Something is not syncing.
- Open Settings, tap your account, and use "Sync now". The sheet shows how many changes are pending and the last error, if there was one. Nothing is lost: changes wait on the phone until the next successful sync.
- How do I delete my data?
- Sign out to clear a phone and keep your account. To delete the account and everything in it, open Settings, tap your account, and choose Delete account. It is immediate and cannot be undone. Deleting the app alone does not delete your account. Details are on the privacy page.
- How does Compass work?
- Compass runs a sixteen week season in four parts: discipline, values, control and vision. Each walk carries one question, and after you finish, the app offers a small step, such as choosing a keystone habit or adding a line to your code. At most one step a day, and every step can be skipped.
- Can I change units?
- Yes. Settings has a switch between miles and kilometers, and pounds and kilograms follow it.